Your security questions.
Answered.
Good questions.
Clear answers.
Choosing security should feel straightforward. We’re here to help you work out what you need.
More questions? Talk to usHow much will my security system cost?
Your property, existing equipment and the features you need all affect the price. We start with a conversation or site assessment, then provide a clear, obligation-free quote.
Do you work with both homes and businesses?
Yes. We design, install and support security systems for Auckland homes, offices, retail stores, warehouses and other commercial premises.
Can you help with my existing alarm or cameras?
Yes. Tell us the brand, approximate age and the issue you are having. We can assess the system and advise on servicing, upgrades or replacement.
Can I access my alarm or cameras on my phone?
Compatible systems offer remote viewing or alarm control through a smartphone app. We will confirm the equipment and connectivity required for your setup.
Which parts of Auckland do you service?
We are based in Rosedale on the North Shore and work across Auckland. Contact us with your suburb and project details to discuss a visit.
What happens after I request a quote?
Our team will discuss your needs and arrange an assessment where appropriate. You receive a tailored recommendation and quote before deciding whether to go ahead.
What happens when my monitored alarm activates?
The monitoring team follows your agreed instructions. This can include contacting you or other nominated people, or arranging a guard response where agreed and appropriate.
Can you monitor my existing alarm?
We need to check the panel and connection first. Our team can explain whether your existing system is compatible or needs an upgrade.
Is monitoring the same as phone notifications?
No. App notifications alert you directly. Professional monitoring adds a team that receives supported alarm events and follows your agreed response plan.
Can I arrange monitoring while on holiday?
Short-term holiday monitoring can be arranged. Contact us to confirm compatibility, dates, charges and available arrangements.
What should I do about a fault light or beeping keypad?
Note the panel model and the message or lights you see, then contact our team. We can help identify the next step and whether a technician needs to attend.
Can you service an alarm you did not install?
Contact us with the system brand and model. We support a range of existing alarms and can advise on servicing or repair options.
How often should my alarm be serviced?
The Security Company recommends annual alarm servicing. Your equipment and requirements may affect the checks and schedule needed.
Where can I find my alarm manual?
The user manual links below include commonly used DSC and Paradox models. Check the exact model before using a manual.
Let’s find the right
security for you.
A new system, a smarter upgrade or help with what you already have. Tell us a little about your property and we’ll take it from there.
- A tailored, obligation-free quote
- Practical advice from a local team
- Home and business enquiries welcome
Monday–Friday, 8:00am–4:30pm